General Questions
- What does Pre Order mean?
- What is a business day?
- I would like to receive a donation for a charitable event I am hosting. Can you provide a donation?
- How can I unsubscribe from your marketing emails?
- What is your privacy policy?
- How long does it take for customer service to respond to my ticket?
Personalization Policy
Ordering Information
- I ordered a 100% cotton shirt and received a 90% cotton, 10% polyester shirt. Did I get the wrong item?
- I received a notification that an item was back in stock, but when I went to purchase it, it was sold out again. Can I still purchase this?
- Why was my order canceled?
- I want to purchase an item that is out of stock. Can this be done?
- How can I place my order?
- Why are there different time frames for processing and shipping?
Shipping, Order Tracking and Delivery information
- Will I have to pay international taxes & duties?
- I used a forwarding service to have my order sent to another address after it was delivered to the shipping address and my order was lost or stolen. Can you replace my lost order?
- I was charged a fee because I used a forwarding service to ship my packages. Who is responsible for that fee?
- I don’t like a certain postal carrier and want you to use a different carrier, is that possible?
- Can you ship to a PO BOX?
- I live out of the country, but have a U.S. Military address, can you ship it to me?
Cancellations and Changes
- I need to add an extra item to my order. Can you update this for me?
- I ordered the wrong size/color/quantity! Can you please update this for me?
- How can I update my address if a shipping label has been created?
- Can I change the address on my order after it has been submitted?
- I just placed my order; can I cancel it?
Returns and Exchanges
- The item I purchased arrived damaged. What can I do?
- I received the wrong item, what can I do?
- If my item arrives damaged, can I return the item for a refund?
- Can I exchange items in my order?
- Can I use my own shipping label?
- I don’t have a printer at home. How do I print my return label?
Payment Information
Coupon Codes and Discounts
- Do you match competitors’ prices?
- My order should qualify for FREE SHIPPING, why was I charged?
- I forgot to include my discount code when I placed my order. Can you add this code for me?
- Can I use multiple discount codes in my order?
- My coupon code didn’t apply to all of my order!
- How can I apply a coupon or discount code to my order?
Gift Cards
- What happens if I need to return something I purchased with my Gift Card?
- What can I do to ensure that the Gift Card is delivered to the recipient?
- What does the recipient receive when I send an E-Gift Card?
- How do I cancel a Gift Card?
- What can my Gift Card not be used for or to purchase?
- When is the Gift Card sent to the recipient?