Shipping, Order Tracking and Delivery information
- Will I have to pay international taxes & duties?
- I used a forwarding service to have my order sent to another address after it was delivered to the shipping address and my order was lost or stolen. Can you replace my lost order?
- I was charged a fee because I used a forwarding service to ship my packages. Who is responsible for that fee?
- I don’t like a certain postal carrier and want you to use a different carrier, is that possible?
- Can you ship to a PO BOX?
- I live out of the country, but have a U.S. Military address, can you ship it to me?
- I did not receive all of the items in my order!
- My tracking information says my order was delivered, but I didn’t get it, or it is arriving later than expected
- Can you change the shipping speed or method on my order?
- Can I send an order to multiple addresses?
- I placed multiple orders; can I combine the orders to pay less shipping?
- My order says that it has shipped, but the tracking information has not been updated or says pre-shipment or “preparing to ship”
- What is your general shipping policy?
- Do you ship internationally?
- Where do you ship from?
- When will I receive my item?